Extract last 8 char from subject and use as ticket number as FollowUp ticket

[immateriale]

Hi all,

i receive a notification email from other system that i can't control/modify,
that send me email with my OTRS ticket number in subject but without "#" chat before ticket number, so OTRS didn't perform follow-ups and create a new ticket instead update existing one.

Can you help me?
Is possible to search ticket without "#" char in subject line? or is possible to extract ticket number from subject line (last eight char) and set some X-OTRS-field in email header in a postmaster filter?


Thanks a lot for your help and suggestions,
Emanuele

[crythias]

you might try (\d\d\d\d\d\d\d\d)$ as a regex filter and [***] where you want to set it.