Need DefaultVersionID!

[aellert]

Hi,

After upgrading from OTRS 5 to 6, when I try to deploy configuration changeset I got the error bellow :

There was an error. Please save all settings you are editing and check the logs for more information.

In apache error log, there is the error message :

Code: Select all

ERROR: OTRS-CGI-10 Perl: 5.24.1 OS: linux Time: Fri Jan 25 12:36:50 2019

 Message: Need DefaultVersionID!

 RemoteAddress: 93.xx.xx.226
 RequestURI: /otrs/index.pl?Action=AdminSystemConfigurationDeployment;Subaction=AJAXDeployment

 Traceback (25701): 
   Module: Kernel::System::SysConfig::DB::ModifiedSettingVersionAdd Line: 3590
   Module: Kernel::System::SysConfig::_HandleSettingsToDeploy Line: 5961
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3545
   Module: Kernel::Modules::AdminSystemConfigurationDeployment::Run Line: 77
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
   Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32

ERROR: OTRS-CGI-10 Perl: 5.24.1 OS: linux Time: Fri Jan 25 12:36:50 2019

 Message: Could not create a modified setting version for CustomerLogo! Rolling back.

 RemoteAddress: 93.xx.xx.226
 RequestURI: /otrs/index.pl?Action=AdminSystemConfigurationDeployment;Subaction=AJAXDeployment

 Traceback (25701): 
   Module: Kernel::System::SysConfig::_HandleSettingsToDeploy Line: 5964
   Module: Kernel::System::SysConfig::ConfigurationDeploy Line: 3545
   Module: Kernel::Modules::AdminSystemConfigurationDeployment::Run Line: 77
   Module: Kernel::System::Web::InterfaceAgent::Run Line: 1116
   Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler Line: 38
   Module: (eval) (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
   Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
   Module: ModPerl::Registry::handler (v1.99) Line: 32

In this example, I just tried to update the CustomerLogo.

Than you for your help

Alexandre

[pstanbra]

Hi
Did you ever find out what was wrong ? i am struggling with this issue also.

[root]

Hi,

Do you have a custom XML file?

- Roy