[SOLVED]Customer User add dynamic Field

[chrotha]

Hey guys,

I've been trying to add my own dynamic field that has been created on the OTRS dynamic field area.
I've coded it under the Defaults.pm Customer User configuration with the following code:

Code: Select all

[ 'DynamicField_CentroCusto', undef, Translatable('Centro de Custo'), 0,  0, 'dynamic_field', undef, 0, undef, undef],

So in full it looks something like this:

Code: Select all

[ 'UserTitle',        Translatable('Title or salutation'), 'title',          1, 0, 'var', '', 0, undef, undef ],
            [ 'UserFirstname',    Translatable('Firstname'),           'first_name',     1, 1, 'var', '', 0, undef, undef ],
            [ 'UserLastname',     Translatable('Lastname'),            'last_name',      1, 1, 'var', '', 0, undef, undef ],
            [ 'UserLogin',        Translatable('Username'),            'login',          1, 1, 'var', '', 0, undef, undef ],
            [ 'UserPassword',     Translatable('Password'),            'pw',             0, 0, 'var', '', 0, undef, undef ],
            [ 'UserEmail',        Translatable('Email'),               'email',          1, 1, 'var', '', 0, undef, undef ],
#            [ 'UserEmail',        Translatable('Email'),               'email',          1, 1, 'var', '[% Env("CGIHandle") %]?Action=AgentTicketCompose;ResponseID=1;TicketID=[% Data.TicketID | uri %];ArticleID=[% Data.ArticleID | uri %]', 0, '', 'AsPopup OTRSPopup_TicketAction' ],
            [ 'UserCustomerID',   Translatable('CustomerID'),          'customer_id',    0, 1, 'var', '', 0, undef, undef ],
#            [ 'UserCustomerIDs',  Translatable('CustomerIDs'),         'customer_ids',   1, 0, 'var', '', 0, undef, undef ],
            [ 'DynamicField_CentroCusto', undef, Translatable('Centro de Custo'), 0,  0, 'dynamic_field', undef, 0, undef, undef],
            [ 'UserPhone',        Translatable('Phone'),               'phone',          1, 0, 'var', '', 0, undef, undef ],
            [ 'UserFax',          Translatable('Fax'),                 'fax',            1, 0, 'var', '', 0, undef, undef ],
            [ 'UserMobile',       Translatable('Mobile'),              'mobile',         1, 0, 'var', '', 0, undef, undef ],
            [ 'UserStreet',       Translatable('Street'),              'street',         1, 0, 'var', '', 0, undef, undef ],
            [ 'UserZip',          Translatable('Zip'),                 'zip',            1, 0, 'var', '', 0, undef, undef ],
            [ 'UserCity',         Translatable('City'),                'city',           1, 0, 'var', '', 0, undef, undef ],
            [ 'UserCountry',      Translatable('Country'),             'country',        1, 0, 'var', '', 0, undef, undef ],
            [ 'UserComment',      Translatable('Comment'),             'comments',       1, 0, 'var', '', 0, undef, undef ],
            [ 'ValidID',          Translatable('Valid'),               'valid_id',       0, 1, 'int', '', 0, undef, undef ],

Even though I can't seem to get the dynamic field when I try to create a customer user.
I've added some screenshots as shown below

Capture.PNG

As you can see there's no such thing as a field called Centro de Custo.

CostCenter.png

Here's the dynamic Field configuration.

Can you guys give me a hand or at least try to tell me what's wrong?

Thanks in advance

[RStraub]

Oh no, this is wrong.

Please undo the changes in Defaults.pm. you NEVER want to edit Defaults.pm.

What you WANT to do is:
- copy the whole block "$Self->{CustomerUser}" FROM the Defaults.pm TO the Config.pm
- create a correlating column in the database

So for your example:

Code: Select all

[ 'DynamicField_CentroCusto', undef, Translatable('Centro de Custo'), 0,  0, 'dynamic_field', undef, 0, undef, undef],

maybe use:

Code: Select all

[ 'CentroCusto', 'Centro de Custo', 'centrocusto'), 1,  0, 'var', 0],

and add a column 'centrocusto' to the table "customer_user".

[chrotha]

Hey Rolf,

Thanks for the help.

I copied the Defaults.pm Customer User and pasted it in the Config.pm with the new dynamic field and it's working fine.

Once again thanks for the help.