New Fild in Ticket View Ticket Innformation

[Monitor02]

Hello,

under "customer information", the fields from customer (for example, CustomerCompanyZIP or CustomerCompanyURL) are displayed.

I have change the entry
[ 'CustomerCompanyURL', 'CMDB', 'url', 1, 0, 'var', 'https://helpdesk.wallmedien.de/otrs/ind ... figItemID=[% Data.CustomerCompanyURL | html %]', 0 ],
in the default.dm.
Now the field is named CMDB and I have a link that references a particular CI from the CMDB, depending on the customer company.

In some cases, however, the customer user is not assigned a customer company. There is only a company assignt in the "TIcket Information".

Is it possible to create this link in the "Ticket Information" too (Like the olready linked CustomerID)?

Thank you for the support and greeting

Thomas

OTRS Version: 5.0.3