For many modules in OTRS system configuration there is a setting for "Group" and/or "GroupRo".
As we want to deactivate certain frontend modules (e.g. "Frontend::Module###AgentTicketStatusView") for a group of external users, IHMO we have to add all groups to "Group" except the group for externals users to do this. This becomes cumbersome if you have a long list of groups ...
e.g. Group = "Support A" + "Support B" + "admin" + .... instead of Group = NOT "External User Group"
Therefore my Q: Is there a way to exclude a certain group in the group setting?
Permission: Exclude Group?
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Re: Permission: Exclude Group?
Hi,
Use roles and create a group for the module, sth. like g_statusview, and grant access with this group to a role and the assign roles to the user.
- Roy
Use roles and create a group for the module, sth. like g_statusview, and grant access with this group to a role and the assign roles to the user.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
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Re: Permission: Exclude Group?
Thank you very much.
This simplifies the configuration to restrict access to OTRS Modules for external users. (Ticket: viewtopic.php?f=62&t=39962)
This simplifies the configuration to restrict access to OTRS Modules for external users. (Ticket: viewtopic.php?f=62&t=39962)