Permission: Exclude Group?

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dcotrsadmin
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Joined: 18 Oct 2018, 15:13
Znuny Version: 6.0.x
Company: Docucom AG

Permission: Exclude Group?

Post by dcotrsadmin »

For many modules in OTRS system configuration there is a setting for "Group" and/or "GroupRo".
As we want to deactivate certain frontend modules (e.g. "Frontend::Module###AgentTicketStatusView") for a group of external users, IHMO we have to add all groups to "Group" except the group for externals users to do this. This becomes cumbersome if you have a long list of groups ...

e.g. Group = "Support A" + "Support B" + "admin" + .... instead of Group = NOT "External User Group"

Therefore my Q: Is there a way to exclude a certain group in the group setting?
root
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Re: Permission: Exclude Group?

Post by root »

Hi,

Use roles and create a group for the module, sth. like g_statusview, and grant access with this group to a role and the assign roles to the user.

- Roy
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dcotrsadmin
Znuny newbie
Posts: 5
Joined: 18 Oct 2018, 15:13
Znuny Version: 6.0.x
Company: Docucom AG

Re: Permission: Exclude Group?

Post by dcotrsadmin »

Thank you very much.
This simplifies the configuration to restrict access to OTRS Modules for external users. (Ticket: viewtopic.php?f=62&t=39962)
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