Problem with New ticket.

Moderator: crythias

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barthekk
OTRS newbie
Posts: 9
Joined: 26 Nov 2018, 22:00
OTRS Version?: 6.0.12

Problem with New ticket.

Post by barthekk »

Hi, i've got a problem with new tickets on Agent dashboard, when i close a ticket (success, unsuccess) it still hanging in new tickets with status closed. How i can hide or move it from there ? I think that im do something wrong with permissions, but i dont know where i can find solution.
When i open new ticket from postmaster queue, ticket will appear in New Tickets and Open Tickets in Agent Dashboard.

Could someone help me, im n00b in OTRS.

Regards
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root
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Re: Problem with New ticket.

Post by root »

Hi,

This could be the cache setting of the dashboard widget. I recommend using queue or service view.

- Roy
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barthekk
OTRS newbie
Posts: 9
Joined: 26 Nov 2018, 22:00
OTRS Version?: 6.0.12

Re: Problem with New ticket.

Post by barthekk »

Thank you for the answer.
I found solution :)
After change attributes DashboardBackend###0120-TicketNew to StateType=new;SortBy=Changed;OrderBy=Down, everything works perfectly.

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