Hi, i've got a problem with new tickets on Agent dashboard, when i close a ticket (success, unsuccess) it still hanging in new tickets with status closed. How i can hide or move it from there ? I think that im do something wrong with permissions, but i dont know where i can find solution.
When i open new ticket from postmaster queue, ticket will appear in New Tickets and Open Tickets in Agent Dashboard.
Could someone help me, im n00b in OTRS.
Regards
Problem with New ticket.
Moderator: crythias
Problem with New ticket.
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root
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Re: Problem with New ticket.
Hi,
This could be the cache setting of the dashboard widget. I recommend using queue or service view.
- Roy
This could be the cache setting of the dashboard widget. I recommend using queue or service view.
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Problem with New ticket.
Thank you for the answer.
I found solution
After change attributes DashboardBackend###0120-TicketNew to StateType=new;SortBy=Changed;OrderBy=Down, everything works perfectly.
I found solution
After change attributes DashboardBackend###0120-TicketNew to StateType=new;SortBy=Changed;OrderBy=Down, everything works perfectly.