Answering from preview

Moderator: crythias

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Lavitz
Znuny newbie
Posts: 5
Joined: 17 Dec 2015, 11:26
Znuny Version: 4.0.13
Real Name: Mikhail
Location: Moscow, Russia

Answering from preview

Post by Lavitz »

When using the agent interface in preview mode ("L"), the UI gives access to the answers and the templates, but actually sending the answer from the preview page opens the ticket zoom UI, as if the answer was sent from the ticket zoom initially.

Is there any way to change this behavior, so that answering the ticket updates the previos page instead of forcing the ticket zoom view? I can not seem to find any such setting both in the agent preferences and the sysconfig.
OTRS 4.0.13 on Debian 8.2 /w Perl 5.20.2
Apache 2.4.10 + MySQL 5.5.44
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