Hi,
I have been testing OTRS community for sometime now. However I have run into an issue that i can't seem to find a solution to. I'm trying to change the look of outbound emails to match the ones of generated notifications (generated by default.tt).
However i can't seem to find anywhere to do this. When adding templates if I add any CSS code in there it get's striped when i save.
What's the best way to do this?
Thankms
Outbound mail customization
Moderator: crythias
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root
- Administrator
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Re: Outbound mail customization
Hi,
Add your own template by adding a custom .tt file into the folder Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email.
[% Data.Subject | html %] and [% Data.Body ... %] are the placehoders for subject and body. Check the manual of Template Toolkit to learn about modifier.
Good luck!
- Roy
Add your own template by adding a custom .tt file into the folder Kernel/Output/HTML/Templates/Standard/NotificationEvent/Email.
[% Data.Subject | html %] and [% Data.Body ... %] are the placehoders for subject and body. Check the manual of Template Toolkit to learn about modifier.
Good luck!
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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loadinc
- Znuny newbie
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- Real Name: Richard Costa
Re: Outbound mail customization
Roy,
Thanks so much for the quick reply. I already have that in place for notifications and the modified default.tt is being picked up, but can the same logic be applied by emails sent via the ticket compose window? (AgentTicketCompose)
Thanks so much for the quick reply. I already have that in place for notifications and the modified default.tt is being picked up, but can the same logic be applied by emails sent via the ticket compose window? (AgentTicketCompose)
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root
- Administrator
- Posts: 3960
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
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Re: Outbound mail customization
No, AgentTicketCompose does not use the notification templates, that's much harder to adjust.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
loadinc
- Znuny newbie
- Posts: 3
- Joined: 10 Dec 2018, 21:19
- Znuny Version: 6.140
- Real Name: Richard Costa
Re: Outbound mail customization
Is there any kind of documentation on how that can be adjusted?