Display Pending time in Customer::Ticket::ViewZoom

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mareks
Znuny newbie
Posts: 13
Joined: 09 Apr 2015, 09:30
Znuny Version: 4.0.5
Real Name: Marek Sukup

Display Pending time in Customer::Ticket::ViewZoom

Post by mareks »

Hello,
I have problem in OTRS 4 - I need display Pending time in Customer ticket view but if I add "Pendindg time" to form for ticket atributes this information is not displayed in Information block - when customer open ticket... see attached picture

Thank you for help...

Marek
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fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: Display Pending time in Customer::Ticket::ViewZoom

Post by fcasal »

I checked and in the otrs 4.0.6 the problem is solved:

https://bugs.otrs.org/show_bug.cgi?id=10808

Greetings
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Display Pending time in Customer::Ticket::ViewZoom

Post by root »

fcasal wrote: 10 Dec 2018, 20:08 I checked and in the otrs 4.0.6 the problem is solved:

https://bugs.otrs.org/show_bug.cgi?id=10808
This bg is related to the agent interface, the OP aksed for the customer interface. AFAIK there is no option for the pending time diff value.

- Roy
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mareks
Znuny newbie
Posts: 13
Joined: 09 Apr 2015, 09:30
Znuny Version: 4.0.5
Real Name: Marek Sukup

Re: Display Pending time in Customer::Ticket::ViewZoom

Post by mareks »

Thank you for advice - I have version 4.0.5. so I will try instal last 4. version.
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