Hello,
I have problem in OTRS 4 - I need display Pending time in Customer ticket view but if I add "Pendindg time" to form for ticket atributes this information is not displayed in Information block - when customer open ticket... see attached picture
Thank you for help...
Marek
Display Pending time in Customer::Ticket::ViewZoom
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- Znuny newbie
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Display Pending time in Customer::Ticket::ViewZoom
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Re: Display Pending time in Customer::Ticket::ViewZoom
I checked and in the otrs 4.0.6 the problem is solved:
https://bugs.otrs.org/show_bug.cgi?id=10808
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https://bugs.otrs.org/show_bug.cgi?id=10808
Greetings
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Re: Display Pending time in Customer::Ticket::ViewZoom
This bg is related to the agent interface, the OP aksed for the customer interface. AFAIK there is no option for the pending time diff value.fcasal wrote: ↑10 Dec 2018, 20:08 I checked and in the otrs 4.0.6 the problem is solved:
https://bugs.otrs.org/show_bug.cgi?id=10808
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny newbie
- Posts: 13
- Joined: 09 Apr 2015, 09:30
- Znuny Version: 4.0.5
- Real Name: Marek Sukup
Re: Display Pending time in Customer::Ticket::ViewZoom
Thank you for advice - I have version 4.0.5. so I will try instal last 4. version.