i want to upgrade our otrs 5.x setup to 6.x
For this reason i have moved the entire /opt directory to a new ubuntu 18.04 server.
I have also dumped the database and installed all necessary packages.
But when i am trying to open the website, i am getting error 500.
Apache error log is showing:
Code: Select all
[Sun Dec 9 17:58:45 2018] -e: Could not load class Kernel::Output::HTML::Layout::Template. at /opt/otrs/Custom/Kernel/Output/HTML/var/log/apache2/otrs_error_log
Code: Select all
o Apache::DBI......................ok (v1.12)
o Apache2::Reload..................ok (v0.13)
o Archive::Tar.....................ok (v2.24)
o Archive::Zip.....................ok (v1.60)
o Crypt::Eksblowfish::Bcrypt.......ok (v0.009)
o Crypt::SSLeay....................ok (v0.73_04)
o Date::Format.....................ok (v2.24)
o DBI..............................ok (v1.640)
o DBD::mysql.......................ok (v4.046)
o DBD::ODBC........................ok (v1.56)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................ok (v3.7.0)
o Encode::HanExtra.................ok (v0.23)
o IO::Socket::SSL..................ok (v2.056)
o JSON::XS.........................ok (v3.04)
o List::Util::XS...................ok (v1.46_02)
o LWP::UserAgent...................ok (v6.13)
o Mail::IMAPClient.................ok (v3.39)
o IO::Socket::SSL................ok (v2.056)
o ModPerl::Util....................ok (v2.000010)
o Net::DNS.........................ok (v1.10)
o Net::LDAP........................ok (v0.65)
o Template.........................ok (v2.27)
o Template::Stash::XS..............ok (undef)
o Text::CSV_XS.....................ok (v1.34)
o Time::HiRes......................ok (v1.9741)
o Time::Piece......................ok (v1.31)
o XML::LibXML......................ok (v2.0128)
o XML::LibXSLT.....................ok (v1.95)
o XML::Parser......................ok (v2.44)
o YAML::XS.........................ok (v0.69)
What could be the reason? Any Idea?