Hi, i would like OTRS to go back to the queue after i press the junk/spam button (same as after i close a ticket). Is that possible and how/where?
As of now, you are staying in ticket zoom.
Return to Queue after pressing Junk/Spam Button
Moderator: crythias
Return to Queue after pressing Junk/Spam Button
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
Re: Return to Queue after pressing Junk/Spam Button
any ideas?
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
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zzz
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Re: Return to Queue after pressing Junk/Spam Button
Hey,
How did you implement the Junk/Spam button or is it a custom package (you should contact the vendor in that case)?
Best regards
Emin
How did you implement the Junk/Spam button or is it a custom package (you should contact the vendor in that case)?
Best regards
Emin
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root
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Re: Return to Queue after pressing Junk/Spam Button
Hi,
Pretty sure this is the menu module which is disabled by default and just move the ticket to a defined queue.
- Roy
Pretty sure this is the menu module which is disabled by default and just move the ticket to a defined queue.
- Roy
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Re: Return to Queue after pressing Junk/Spam Button
exactly, this is it. I would like to go back to overview after clicking the "junk" link.
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
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root
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Re: Return to Queue after pressing Junk/Spam Button
Hi,
Sorry, AFAIK there is no option to configure this.
- Roy
Sorry, AFAIK there is no option to configure this.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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zzz
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Re: Return to Queue after pressing Junk/Spam Button
I also don't think that you can configure a redirect.
If you want to do it yourself, you could modify this add-on (https://github.com/znuny/Znuny4OTRS-QuickClose/) and add a 'change queue' function and change the next page (Kernel/Modules/AgentTicketZnuny4OTRSQuickClose.pm).
Best regards
Emin
If you want to do it yourself, you could modify this add-on (https://github.com/znuny/Znuny4OTRS-QuickClose/) and add a 'change queue' function and change the next page (Kernel/Modules/AgentTicketZnuny4OTRSQuickClose.pm).
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
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