Just upgraded from v3x to v6x {Need Help}

[tupson]

Hello,

For the last four years, I have been running OTRS v3x on Debian. Since I constantly receive feedback that it is unsupported, I forced myself to install CENTOS7 (minimal) and now have OTRS 6x installed. Because I am no longer taking advantage of TurnKey Linux's OTRS appliance, there are several things I am unsure how to achieve (not a linux guru).

May I ask for assistance with the following:

- How to use a certificate from a Trusted CA for HTTPS purposes; versus a self-signed certificate?
Using the appliance, I was able to log into WebAdmin and import my certificates into Apache.

- How to ensure my crontab for user otrs runs on OS reboot automatically?
sudo su -c "/opt/otrs/bin/otrs.Daemon.pl start" -s /bin/bash otrs Cron.sh doesn't seem to occur on reboot.

- How to back the dba up to Amazon using the TKLBAM service?

Thanks in advance.

[root]

Hi,

1) Install Webmin or - what I prefer - do a one time setup to use Let's Encrypt certificates with acme.sh.

2) The proper command to fill the crontab ist sudo

Code: Select all

su -c "/opt/otrs/bin/otrs.Cron.sh start" -s /bin/bash otrs

. Wait a few minutes and the daemon starts automatically. Your command just started the daemon.

3) I don't think the TKLBAM work's out of the box with a CentOS 7. AFAIK is TKLBAM a duplicity configuration. Use the backup script of OTRS or modify/create an own one which fits to your needs.

- Roy

[tupson]

Thanks for the info. I was successful with migrating the deployment of OTRS6 on CENTOS7.

Is there a way to migrate a v3 database over to v6 - or has there been too many changes to the code to get this to work?

[root]

Hi,

Install OTRS 4 on the CentOS Server via RPM, add all configuration files (Config.pm, ZZZAuto.pm, TicketCounter.Log, etc) and perform an upgrade.
Install OTRS 5 RPM and the upgrade, same with OTRS 6. Follow the upgrade instructions from every version. Don't try to skip a version.

- Roy

[tupson]

Meh, I'll just take an L on our history of tickets. We only had about 1200 tickets and it's nothing really worth holding on to. A fresh start with the latest version will be my recommendation. Thanks for all the help.