Customer information

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OTRS newbie
Posts: 3
Joined: 31 Mar 2015, 17:10
OTRS Version?: 6.0.12

Customer information

Post by inesc » 07 Nov 2018, 18:04


We need to add to data linked to they:
- Contract - we added a dynamic field linked to the customer. How can we show it on the creation of the ticket ;
- Time counter - each customer buys a certain amount of time used for his tickets - we need to handle this field - how can we do it? do you think it is possible with the time accounting module?
- Search a customer with his phone number on ticket creation - is it possible?

Thx a lot for your help and feedback.

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