Hello,
in my otrs 5 env I modified CustomerTicketMessage.tt file in order to fill ticket body with a formatted text based on specific service.
In my test env based on otrs 6 this does not happen. Someone is facing the same issue?
Thanks,
Fabio
[OTRS 6] New ticket issue JS
Moderator: crythias
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: [OTRS 6] New ticket issue JS
What did you modify? What's the error message?
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Re: [OTRS 6] New ticket issue JS
I modified CustomerTicketMessage with this code:
with this small piece of code in my production env a new ticket with specific XX service is filled by "text text text text text text". After upgrade my testing env from 5 to 6 this code stopped to work.
Code: Select all
selectQueues();
function selectServices() {
switch ($('#ServiceID').val() ) {
case "xx":
initText('','text text text text text text')
case "xx":
initText('',text text text text text text');
case "xx":
initText('',text text text text text text');
case "xx":
initText('',text text text text text text');
break;
with this small piece of code in my production env a new ticket with specific XX service is filled by "text text text text text text". After upgrade my testing env from 5 to 6 this code stopped to work.
Re: [OTRS 6] New ticket issue JS
nobody is encountering same issue moving to release 6?
Re: [OTRS 6] New ticket issue JS
Hi,
modifying code (espacially your code change) is not very common to do during migration.
Florian
modifying code (espacially your code change) is not very common to do during migration.
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: [OTRS 6] New ticket issue JS
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de