Dear All,
Can someone tell me if it is possible to have multiple sort criteria when viewing agent tickets?
I have two queues I need to look at and would like to view them on the same page by first sorting by queue, then by changed time within each queue. At present I simply do this via two bookmarks that point to specific search profiles I have set up.
I would hope this would be possible but I'm failing to see how.
Many thanks for your time.
Fab
Nested sorting on tickets
Moderator: crythias
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- Znuny newbie
- Posts: 24
- Joined: 24 Nov 2011, 12:01
- Znuny Version: 5.0.20
- Real Name: Fabrizio Sidoli
Re: Nested sorting on tickets
Dear All,
I wondered if someone could at least tell me if this is possible?
If it isn't I believe it would be a worth while addition.
Many thanks,
Fab
I wondered if someone could at least tell me if this is possible?
If it isn't I believe it would be a worth while addition.
Many thanks,
Fab
Re: Nested sorting on tickets
I think you can´t do it with the out of the box version, as far as i Know. Probably the solutions goes over coding the application.
Greetings.
Greetings.