Nested sorting on tickets

[fsidoli]

Dear All,

Can someone tell me if it is possible to have multiple sort criteria when viewing agent tickets?

I have two queues I need to look at and would like to view them on the same page by first sorting by queue, then by changed time within each queue. At present I simply do this via two bookmarks that point to specific search profiles I have set up.

I would hope this would be possible but I'm failing to see how.

Many thanks for your time.

Fab

[fsidoli]

Dear All,

I wondered if someone could at least tell me if this is possible?

If it isn't I believe it would be a worth while addition.

Many thanks,
Fab

[fcasal]

I think you can´t do it with the out of the box version, as far as i Know. Probably the solutions goes over coding the application.

Greetings.