Hi,
i have set a dynamic field with an URL. In the ticket overview, it is DISPLAYED correctly (the right value is displayed and it is a hyperlink):
However, the link behind it is JUST the base URL, WITHOUT the dynamic field content in it (it is basically useless this way).
In ticket zoom it works, the link is correct and you can click on it.
What could be wrong here?
Dynamic Field Link is empty in ticket overview
Moderator: crythias
Dynamic Field Link is empty in ticket overview
You do not have the required permissions to view the files attached to this post.
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
Re: Dynamic Field Link is empty in ticket overview
Any idea?
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
-
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Dynamic Field Link is empty in ticket overview
Hi,
Which version do you use?
- Roy
Which version do you use?
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Dynamic Field Link is empty in ticket overview
Hi,
show your dynamic field configuration.
Flo
show your dynamic field configuration.
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
Re: Dynamic Field Link is empty in ticket overview
5.0.24 (with ITSM Modules)
Thanks for your help, guys
You do not have the required permissions to view the files attached to this post.
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
-
- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Dynamic Field Link is empty in ticket overview
Hi,
Try Data.Redmine instead of Data.DynamicField_Redmine
I think it's a backward compatibility that it works in AgentTicketZoom.
- Roy
Try Data.Redmine instead of Data.DynamicField_Redmine
I think it's a backward compatibility that it works in AgentTicketZoom.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Re: Dynamic Field Link is empty in ticket overview
Works like a charm, thank you! Actually i dont know why i have the DynamicField_ there, i guess i found it in some old documentation (and as you said, it worked in zoom). Thanks again!
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging