Dynamic Field Link is empty in ticket overview

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PhyrePhoX
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Znuny Version: 5.0.24 (with ITSM Mo

Dynamic Field Link is empty in ticket overview

Post by PhyrePhoX »

Hi,

i have set a dynamic field with an URL. In the ticket overview, it is DISPLAYED correctly (the right value is displayed and it is a hyperlink):
Screenshot from 2018-11-01 15-21-00.png
However, the link behind it is JUST the base URL, WITHOUT the dynamic field content in it (it is basically useless this way).
In ticket zoom it works, the link is correct and you can click on it.

What could be wrong here?
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OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
PhyrePhoX
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Re: Dynamic Field Link is empty in ticket overview

Post by PhyrePhoX »

Any idea?
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
root
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Re: Dynamic Field Link is empty in ticket overview

Post by root »

Hi,

Which version do you use?

- Roy
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wurzel
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Re: Dynamic Field Link is empty in ticket overview

Post by wurzel »

Hi,

show your dynamic field configuration.

Flo
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PhyrePhoX
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Re: Dynamic Field Link is empty in ticket overview

Post by PhyrePhoX »

root wrote: 14 Nov 2018, 16:39 Which version do you use?
5.0.24 (with ITSM Modules)
wurzel wrote: 14 Nov 2018, 16:39show your dynamic field configuration.
Screenshot from 2018-11-14 16-25-47.png
Thanks for your help, guys
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root
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Re: Dynamic Field Link is empty in ticket overview

Post by root »

Hi,

Try Data.Redmine instead of Data.DynamicField_Redmine

I think it's a backward compatibility that it works in AgentTicketZoom.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
PhyrePhoX
Znuny advanced
Posts: 132
Joined: 05 Dec 2007, 10:56
Znuny Version: 5.0.24 (with ITSM Mo

Re: Dynamic Field Link is empty in ticket overview

Post by PhyrePhoX »

root wrote: 14 Nov 2018, 19:45 Hi,

Try Data.Redmine instead of Data.DynamicField_Redmine

I think it's a backward compatibility that it works in AgentTicketZoom.

- Roy
Works like a charm, thank you! Actually i dont know why i have the DynamicField_ there, i guess i found it in some old documentation (and as you said, it worked in zoom). Thanks again!
OTRS 5.0.24 (with ITSM Modules) and Znuny 6.4.4 in staging
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