Unable to login to customer portal

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retro2707
Znuny advanced
Posts: 131
Joined: 16 Apr 2014, 17:06
Znuny Version: 6.0.12

Unable to login to customer portal

Post by retro2707 »

Hi all,

Setting up a new OTRS instance and really struggling configuring it so that end users can login to the web portal to manage their tickets.

I am doing it via LDAP and all the customers appear in the Customer Users view and show up when creating tickets, but for some reason when i try to login as a user with the LDAP details i just get

Login failed! Your user name or password was entered incorrectly.

Am i just missing something in the sytem config settings that i need to enable? Its basically a vanilla setup.

Many thanks!

Brendan
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
reneeb
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Joined: 13 Mar 2011, 09:54
Znuny Version: 6.0.x
Real Name: Renée Bäcker
Company: Perl-Services.de
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Re: Unable to login to customer portal

Post by reneeb »

Did you configure the LDAP Auth backend for customer users?
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retro2707
Znuny advanced
Posts: 131
Joined: 16 Apr 2014, 17:06
Znuny Version: 6.0.12

Re: Unable to login to customer portal

Post by retro2707 »

Of course, how silly of me, i didnt setup that part!

Apologies for wasting your time reneeb. thanks for getting back to me.

Brendan
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
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