Hi all,
Setting up a new OTRS instance and really struggling configuring it so that end users can login to the web portal to manage their tickets.
I am doing it via LDAP and all the customers appear in the Customer Users view and show up when creating tickets, but for some reason when i try to login as a user with the LDAP details i just get
Login failed! Your user name or password was entered incorrectly.
Am i just missing something in the sytem config settings that i need to enable? Its basically a vanilla setup.
Many thanks!
Brendan
Unable to login to customer portal
Moderator: crythias
Unable to login to customer portal
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
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Re: Unable to login to customer portal
Did you configure the LDAP Auth backend for customer users?
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Re: Unable to login to customer portal
Of course, how silly of me, i didnt setup that part!
Apologies for wasting your time reneeb. thanks for getting back to me.
Brendan
Apologies for wasting your time reneeb. thanks for getting back to me.
Brendan
Setup:
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)
OTRS 6.0.12
Hosted on CentOS 7.4/ MySQL - MariaDB (5.5.60)