GenericAgent: Select tickets which are no process tickets
Moderator: crythias
GenericAgent: Select tickets which are no process tickets
I want to set up a GenericAgent job which selects all tickets that are no process tickets. So I wanted to search for tickets where Search_DynamicField_ProcessManagementProcessID="". But how can I do this?
-
- Znuny newbie
- Posts: 75
- Joined: 27 Aug 2018, 13:50
- Znuny Version: Community
- Real Name: Christian Clavet
- Company: Tact Group
Re: GenericAgent: Select tickets which are no process tickets
Hi, in the generic agent config, in the select ticket section, I would write "?!Process" on the "process" field, as all processes ticket start with this id.
Not tested this, but the ?! is a negate expression in perl.
Not tested this, but the ?! is a negate expression in perl.
----------------------------------------------
OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB
-
- Znuny guru
- Posts: 5018
- Joined: 13 Mar 2011, 09:54
- Znuny Version: 6.0.x
- Real Name: Renée Bäcker
- Company: Perl-Services.de
- Contact:
Re: GenericAgent: Select tickets which are no process tickets
The filter in GenericAgent does not use Perl regexes... So this won't work...
Perl / Znuny development: http://perl-services.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de
Free Znuny add ons from the community: http://opar.perl-services.de
Commercial add ons: http://feature-addons.de