GenericAgent: Select tickets which are no process tickets

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poncho
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GenericAgent: Select tickets which are no process tickets

Post by poncho »

I want to set up a GenericAgent job which selects all tickets that are no process tickets. So I wanted to search for tickets where Search_DynamicField_ProcessManagementProcessID="". But how can I do this?
christianclavet
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Re: GenericAgent: Select tickets which are no process tickets

Post by christianclavet »

Hi, in the generic agent config, in the select ticket section, I would write "?!Process" on the "process" field, as all processes ticket start with this id.
Not tested this, but the ?! is a negate expression in perl.
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reneeb
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Re: GenericAgent: Select tickets which are no process tickets

Post by reneeb »

The filter in GenericAgent does not use Perl regexes... So this won't work...
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