Permanent sending problem or we reached the sending attempt limit.

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rtejada
OTRS newbie
Posts: 5
Joined: 23 May 2017, 18:07
OTRS Version?: 4.023
Real Name: Rodolfo
Company: OpenGroup

Permanent sending problem or we reached the sending attempt limit.

Post by rtejada » 15 Oct 2018, 18:04

Please Help me


OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10
CommunicationLog(ID:142049,AccountType:-,AccountID:-,Direction:Incoming,Transport:Email,ObjectLogType:Connection,ObjectLogID:180565)::Kernel::System::MailAccount::IMAP => IMAPS: Auth for user soporte.ecuador@XXXXXX.com/imap.gmail.com failed!

OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
There was an error executing Execute() in Kernel::System::Console::Command::Maint::Email::MailQueue: ERROR: OTRS-otrs.Console.pl-Maint::Email::MailQueue-10 Perl: 5.16.3 OS: linux Time: Mon Oct 15 11:10:12 2018

OTRS-otrs.Console.pl-Maint::Email::MailQueue-10
CommunicationLog(ID:142045,AccountType:-,AccountID:-,Direction:Outgoing,Transport:Email,ObjectLogType:Message,ObjectLogID:180558)::Kernel::System::MailQueue => Permanent sending problem or we reached the sending attempt limit. Message will be remove.

thanks

wurzel
OTRS guru
Posts: 2536
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: Permanent sending problem or we reached the sending attempt limit.

Post by wurzel » 15 Oct 2018, 19:58

Hi,

your account username/password is wrong

IMAPS: Auth for user soporte.ecuador@XXXXXX.com/imap.gmail.com failed

Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
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