Pause Escalation when in specific queue

[retro2707]

Hi,

Kix4OTRS provided a great feature where you could pause the escalation time if you put the ticket in a specific queue. I see there is a feature addon that seems to do the same (Advanced escalations) But it is at platinum level and there is no way we can afford this.

Do you know if this feature of just pausing escalation if put in a specific state/queue is available with standard OTRS?

Thanks!

Brendan

[wurzel]

Hi,

there are other addons for pending esacalations besides advanced escalations.

e.g. escalation suspend from vendor or other companies

Florian

[retro2707]

Thanks Florian,

Do you have any links for other companies providing addons with that functionality? I just cant get my boss to pay for support from OTRS required to get the feature addons but if there was a one off cost for an addon that does the job they may stretch to that.

Thanks for responding.

Brendan