The reporting time interval is too small, please use a larger time scale!

[robgtelikin]

A week or so ago, we started getting emails every hour with this content:

Code: Select all

> ERROR: OTRS-otrs.GenerateDashboardStats.pl-10 Perl: 5.18.2 OS: linux Time: Mon Oct  8 10:05:01 2018
>
>   Message: The reporting time interval is too small, please use a larger time scale!
>
>   Traceback (30180):
>     Module: Kernel::System::Stats::_StatsParamsGenerate Line: 2440
>     Module: Kernel::System::Stats::StatsResultCacheCompute Line: 2081
>     Module: main::Run Line: 138
>     Module: /opt/otrs//bin/otrs.GenerateDashboardStats.pl Line: 155

We are currently running OTRS v.4.0.8.

Has anyone seen this, and if so, were you able to resolve it?

[root]

Hi Rob,

Check the scaling for the time period of your stat.

- Roy

[robgtelikin]

I am not sure where I would set this value. I have search the Statistics menu, and do not see a way to edit any values.

[robgtelikin]

Actually, I think I found the spot. I was told that this was only for reports, but I am guessing this is also used to control the parameters for getting data and displaying the graph.

Selection_799.png

[robgtelikin]

Does the Scale and Between values work together?

For instance, if the Between values cover a large time span, in this case 2 years, then should the Scale be a larger number?

If they (the team that uses this) want less Scale, then would they have to shorten the Between values?

Sorry to ask all these questions. I am dealing with issues from another team, and I do not really use this as they do.

[root]

Does the Scale and Between values work together?

For instance, if the Between values cover a large time span, in this case 2 years, then should the Scale be a larger number?

If they (the team that uses this) want less Scale, then would they have to shorten the Between values?

Sorry to ask all these questions. I am dealing with issues from another team, and I do not really use this as they do.

Rob,

Yes the Scale and Between values work together. A 2 day scale about a time span of around 24 months is not really helpful. If you need this scale use a ticket list, for a graph a scale with 1 month or maybe 2 weeks should work.

- Roy