Agent Ticket Compose same recipient on different customer

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duka
Znuny newbie
Posts: 2
Joined: 24 Sep 2018, 04:39
Znuny Version: otrs6

Agent Ticket Compose same recipient on different customer

Post by duka »

Hello,
as in title, something strange happened when I close the ticket with Empty Answer.
On every different customer I open ticket, on close (with Empty Answer) I get the same recipient.
Of course, we decided to set the same email for all customers, but on older OTRS versions it worked, placing the correct envelope email recipient with the same email.

Ex.
How should it be:
Ticket opened for "John Deer"<same_system_email_for_all@whatever.com>
Ticket Close Empty Answer To: "John Deer"<same_system_email_for_all@whatever.com>

In my case:
Ticket opened for "John Deer"<same_system_email_for_all@whatever.com>
Ticket Close Empty Answer To: "Armando Blu"<same_system_email_for_all@whatever.com> - (takes the first user in databse table)

Could you help me?
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