I have an Appointment Calendar. When I link a calendar item to a ticket and I create a notification every agent gets this notification.
Is there a possibility to limit this?
possibilities:
- only the agents who have a subscription on the queue with this ticket should receive a notification. Is this possible?
- is there a possibility that an agent can subscribe to a calendar and only they get notifications?
- other solution?
Philip
Appointment Notifications
Moderator: crythias