How to disable StateDefault of follow-up

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bgone
Znuny newbie
Posts: 32
Joined: 26 Oct 2010, 10:19
Znuny Version: 6.0.19

How to disable StateDefault of follow-up

Post by bgone »

Hi All,

Do you know how to disable StateDefault, or not allow State change after customer reply in follow-up?

Best regards,
Bgone
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wurzel
Znuny guru
Posts: 3230
Joined: 08 Jul 2010, 22:25
Znuny Version: x.x.x
Real Name: Florian

Re: How to disable StateDefault of follow-up

Post by wurzel »

hi

AFAIK there is a system configuration setting "state after followup" or similar.

check the docs
http://doc.otrs.com/doc/manual/admin/6. ... aster.html

regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11

-- Ich beantworte keine Forums-Fragen PN - No PN please

I won't answer to unfriendly users any more. A greeting and regards are just polite.
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