Hi All,
Do you know how to disable StateDefault, or not allow State change after customer reply in follow-up?
Best regards,
Bgone
How to disable StateDefault of follow-up
Moderator: crythias
Re: How to disable StateDefault of follow-up
hi
AFAIK there is a system configuration setting "state after followup" or similar.
check the docs
http://doc.otrs.com/doc/manual/admin/6. ... aster.html
regards
Florian
AFAIK there is a system configuration setting "state after followup" or similar.
check the docs
http://doc.otrs.com/doc/manual/admin/6. ... aster.html
regards
Florian
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.