How to disable StateDefault of follow-up

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bgone
OTRS newbie
Posts: 27
Joined: 26 Oct 2010, 10:19
OTRS Version?: 5.0.28

How to disable StateDefault of follow-up

Post by bgone » 27 Sep 2018, 10:41

Hi All,

Do you know how to disable StateDefault, or not allow State change after customer reply in follow-up?

Best regards,
Bgone

wurzel
OTRS guru
Posts: 2536
Joined: 08 Jul 2010, 22:25
OTRS Version?: 6.0.x

Re: How to disable StateDefault of follow-up

Post by wurzel » 27 Sep 2018, 10:50

hi

AFAIK there is a system configuration setting "state after followup" or similar.

check the docs
http://doc.otrs.com/doc/manual/admin/6. ... aster.html

regards
Florian
    ((OTRS)) Community Edition 6.0.x, LAMP LIVE auf Debian 9
    OTRS 6 Managed Silver

    -- Ich beantworte keine Forums-Fragen PN - No PN please

    I won't answer to unfriendly users any more. A greeting and regards are just polite.

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