Can't locate object method "ArticleAttachmentIndex"

Moderator: crythias

Post Reply
emas92
OTRS newbie
Posts: 2
Joined: 25 Aug 2017, 15:36
OTRS Version?: 3.3.7
Real Name: Przemek

Can't locate object method "ArticleAttachmentIndex"

Post by emas92 » 21 Sep 2018, 15:51

Please help me. I have a problem in Ticket. When i open ticket i have this statment
Can't locate object method "ArticleAttachmentIndex" via package "Kernel::System::Ticket" at /opt/otrs//Kernel/System/Ticket/Article.pm line 1301.

I have restored copies of Article.pm and nothing

User avatar
christianclavet
OTRS expert
Posts: 75
Joined: 27 Aug 2018, 13:50
OTRS Version?: Community
Real Name: Christian Clavet
Company: Tact Group

Re: Can't locate object method "ArticleAttachmentIndex"

Post by christianclavet » 27 Sep 2018, 18:48

Hi!

"ArticleAttachmentIndex" is a perl method that is searched in Article.pm to the Kernel::System::Ticket package, but is not found. Is the Article.pm file was modified?
I have restored copies of Article.pm and nothing
Have you cleared the cache and restarted the apache services?
----------------------------------------------
OTRS Community 6.0.11
Debian 9.0

MariaDB

Post Reply