Dashboard not holding settings (6.0.10) - RESOLVED

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kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Dashboard not holding settings (6.0.10) - RESOLVED

Post by kruegerM »

I log into our migrated 6.0.10 OTRS system; setup the dashlets where I want them.
When I log out and log back in - nothing is as I set it.
I have tried using otrs.Console.pl Maint::Cache::Delete after setting up the dashboard, but when I log out and back in, none of my settings are kept.
I'm guessing maybe I turned off a SysCfg setting somewhere -- ??
Also, not sure it's related - but turning on the Out Of Office preference doesn't work. The screen shows it set after clicking the checkmark - but if you leave the screen and come back - it's not on.
Last edited by kruegerM on 20 Sep 2018, 21:06, edited 1 time in total.
christianclavet
Znuny newbie
Posts: 75
Joined: 27 Aug 2018, 13:50
Znuny Version: Community
Real Name: Christian Clavet
Company: Tact Group

Re: Dashboard not holding settings (6.0.10)

Post by christianclavet »

Hi!
Look like a file permission problem. Your saves are not changed probably because file write access is denied.

Have you run the script "otrs.SetPermissions.pl" once you completed the migration?
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OTRS Community 6.0.11
Debian 9.0

MariaDB
kruegerM
Znuny expert
Posts: 213
Joined: 02 Dec 2010, 16:53
Znuny Version: 6.0.29
Real Name: Marc
Company: National Jewish Health
Location: Denver, CO

Re: Dashboard not holding settings (6.0.10) - RESOLVED

Post by kruegerM »

I was positive I had but did once more since you asked.
...
issue resolved.

Thanks for pressing that button!
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