OTRS 6.0.10 ldap customer mapping

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frest
Znuny newbie
Posts: 2
Joined: 13 Aug 2017, 13:47
Znuny Version: OTRS5

OTRS 6.0.10 ldap customer mapping

Post by frest »

Good day, colleagues

I'm working now on otrs to bring good support service to overall company. I'm trying to bind usergroups to admin groups
If with admins everything is ok (AD query, link to queue from config.pm), i'm not able to setup proper groups for user(customer) from AD

I could auth throw the AD and everything is correct in config.

It there any way to use smt similar to
$Self->{'AuthSyncModule::LDAP::UserSyncGroupsDefinition'} = {}
for customers with groups auto assinging ?

And one more question: could $Self->{'AuthModule::LDAP::GroupDN'} look into group recursivly, meaning get users in nested groups.

Thank you for help.
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