Error log
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- Znuny newbie
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Re: Error log
Hi, Please, can you check your queues names? They should not have symbols in their names. The error message come from Perl telling that it tried to get a Queue name and got an uninitialized value instead.
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OTRS Community 6.0.11
Debian 9.0
MariaDB
OTRS Community 6.0.11
Debian 9.0
MariaDB
Re: Error log
You're right. I found a queue with "&" in its name. Now I removed symbol and, cleared cache and restarted services.
I'll monitor log files.
[UPDATE]: errors are still present
Thanks
I'll monitor log files.
[UPDATE]: errors are still present
Thanks
Re: Error log
Hi,
nobody could help me to investigat better? My system is getting very slow but there are no more than 30 agents and more than 300 ticket (new and open).
The error is always related to "Use of uninitialized value within %Queues in hash element at" in TicketQueueOverview.pm line 162.
That line contains:
Thanks
nobody could help me to investigat better? My system is getting very slow but there are no more than 30 agents and more than 300 ticket (new and open).
The error is always related to "Use of uninitialized value within %Queues in hash element at" in TicketQueueOverview.pm line 162.
That line contains:
Code: Select all
# Gather ticket count for corresponding Queue <-> State.
for my $QueueID (@QueueIDs) {
push @{ $Results{ $Queues{$QueueID} } }, <-- line 162
$TicketCountByQueueID->{$QueueID} ? $TicketCountByQueueID->{$QueueID} : 0;
}
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Re: Error log
I'm getting this same thing.
[Tue Apr 28 13:12:16 2020] -e: Use of uninitialized value within %Queues in hash element at /opt/otrs//Kernel/Output/HTML/Dashboard/TicketQueueOverview.pm line 163.
[Tue Apr 28 13:12:16 2020] -e: Use of uninitialized value within %Queues in hash element at /opt/otrs//Kernel/Output/HTML/Dashboard/TicketQueueOverview.pm line 163.
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- Znuny expert
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Re: Error log
how did you solve this issue?
having here same issues too
ubuntu 20.04 with apache and otrs 5.0.42
having here same issues too
ubuntu 20.04 with apache and otrs 5.0.42
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
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Re: Error log
moved my message to viewtopic.php?f=62&t=42957 like requested by root/Roy
Last edited by hkais on 09 Feb 2022, 14:10, edited 1 time in total.
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Re: Error log
Hi,
Please do not hijack outdated posts, instead create new one with your issue.
- Roy
Please do not hijack outdated posts, instead create new one with your issue.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
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- Znuny expert
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Re: Error log
Hi Roy,
I can create a new thread. But this thread is having exactly the same issue as I have.
So in the terms of the old forum rules (outside this forum) the thread should keep up to the same topic. Also forums like phpBB are built in that way, that old threads are getting pushed up to be visible to more persons.
Even if I do not understand this rule, let me copy my query to a new thread.
viewtopic.php?f=62&t=42957
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
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Re: Error log
Hi,hkais wrote: ↑09 Feb 2022, 14:08 I can create a new thread. But this thread is having exactly the same issue as I have.
So in the terms of the old forum rules (outside this forum) the thread should keep up to the same topic. Also forums like phpBB are built in that way, that old threads are getting pushed up to be visible to more persons.
You might be right, but in my experience it's often no the same error, only nearly. And long, old posts often discourages people to help.
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?