Error log

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ruzzetto

Error log

Post by ruzzetto »

Hello,
in error_log file I have a lot of "Use of uninitialized value within %Queues"

Sometimes otrs freezes and I don't know if this error could be one of the causes.

What does it mean?

THanks
christianclavet
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Re: Error log

Post by christianclavet »

Hi, Please, can you check your queues names? They should not have symbols in their names. The error message come from Perl telling that it tried to get a Queue name and got an uninitialized value instead.
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OTRS Community 6.0.11
Debian 9.0

MariaDB
ruzzetto

Re: Error log

Post by ruzzetto »

You're right. I found a queue with "&" in its name. Now I removed symbol and, cleared cache and restarted services.
I'll monitor log files.

[UPDATE]: errors are still present

Thanks
ruzzetto

Re: Error log

Post by ruzzetto »

Hi,
nobody could help me to investigat better? My system is getting very slow but there are no more than 30 agents and more than 300 ticket (new and open).

The error is always related to "Use of uninitialized value within %Queues in hash element at" in TicketQueueOverview.pm line 162.

That line contains:

Code: Select all

# Gather ticket count for corresponding Queue <-> State.
        for my $QueueID (@QueueIDs) {
            push @{ $Results{ $Queues{$QueueID} } },    <-- line 162
                $TicketCountByQueueID->{$QueueID} ? $TicketCountByQueueID->{$QueueID} : 0;
        }
Thanks
jroske77
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Re: Error log

Post by jroske77 »

I'm getting this same thing.

[Tue Apr 28 13:12:16 2020] -e: Use of uninitialized value within %Queues in hash element at /opt/otrs//Kernel/Output/HTML/Dashboard/TicketQueueOverview.pm line 163.
hkais
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Re: Error log

Post by hkais »

how did you solve this issue?

having here same issues too
ubuntu 20.04 with apache and otrs 5.0.42
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hkais
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Re: Error log

Post by hkais »

moved my message to viewtopic.php?f=62&t=42957 like requested by root/Roy
Last edited by hkais on 09 Feb 2022, 14:10, edited 1 time in total.
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root
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Re: Error log

Post by root »

Hi,

Please do not hijack outdated posts, instead create new one with your issue.

- Roy
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Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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Re: Error log

Post by hkais »

root wrote: 09 Feb 2022, 13:58 Please do not hijack outdated posts, instead create new one with your issue.
Hi Roy,

I can create a new thread. But this thread is having exactly the same issue as I have.
So in the terms of the old forum rules (outside this forum) the thread should keep up to the same topic. Also forums like phpBB are built in that way, that old threads are getting pushed up to be visible to more persons.

Even if I do not understand this rule, let me copy my query to a new thread.
viewtopic.php?f=62&t=42957
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Re: Error log

Post by root »

hkais wrote: 09 Feb 2022, 14:08 I can create a new thread. But this thread is having exactly the same issue as I have.
So in the terms of the old forum rules (outside this forum) the thread should keep up to the same topic. Also forums like phpBB are built in that way, that old threads are getting pushed up to be visible to more persons.
Hi,

You might be right, but in my experience it's often no the same error, only nearly. And long, old posts often discourages people to help.

- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO

Use a test system - always.

Do you need professional services? Check out https://www.znuny.com/

Do you want to contribute or want to know where it goes ?
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