Auto-reply to customers who mail an e-mail account

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SJA1996
Znuny newbie
Posts: 4
Joined: 04 Sep 2018, 16:33
Znuny Version: 6.0.10
Real Name: Sjors Kuijpers
Company: IT-Linq Automatisering

Auto-reply to customers who mail an e-mail account

Post by SJA1996 »

Hello,

I'm currently configuring an e-mail adress for OTRS to fetch e-mails from. However I'm running across a simple setting I'm either not seeing or am completely mistaken by.

My question about it is: When I e-mail an adress configured to have mail fetched from, will it reply to me? If yes, can I edit this?

If it's unclear, here's an example:

1) Customer sends an e-mail to support@<company>.com
2) OTRS fetches mail from support@<company>.com
3) OTRS creates a ticket from the recieved e-mail
4) OTRS sends back an e-mail.


With kind regards,

Sjors
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