error - OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10

[pidilandia]

Hi,
I have a problem with my OTRS, every 10/15 days the reception of mail is blocked and it present the following error messages:

error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Unable to register the process in the database. Is another instance still running?

error OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-10 Can't send to 'root@localhost': 5015.1.4 Recipient address reserved by RFC 2606

To unlock the error and then restart mail reception, I access the OTRS database and delete the line that was generated from process_id. After doing this OTRS resumes receiving mail.

Do you have any suggestions to solve the problem permanently?

Thank you very much.

Paolo

[8lackn0va]

Hello,

i have a fix for this Issue.

I Think you have a change in the sendmail, mailx services. The IP adress has change.

Be sure you have globaly change the right IP or nameserver from the right exchange server.
Then you have to reconfigure the sendmail, or/and the mailx kernel!!

in Shel:
cd /etc/ && m4 sendmail.mc > /etc/sendmail.cf && make -C /etc/mail


Restart your OTRS server, now are the error logs are clear.