error -

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OTRS newbie
Posts: 19
Joined: 19 Sep 2017, 11:48
OTRS Version?: 5.0.16

error -

Post by pidilandia » 03 Sep 2018, 10:14

I have a problem with my OTRS, every 10/15 days the reception of mail is blocked and it present the following error messages:

error There was an error executing Execute() in Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch: Error: Unable to register the process in the database. Is another instance still running?

error Can't send to 'root@localhost': 5015.1.4 Recipient address reserved by RFC 2606

To unlock the error and then restart mail reception, I access the OTRS database and delete the line that was generated from process_id. After doing this OTRS resumes receiving mail.

Do you have any suggestions to solve the problem permanently?

Thank you very much.


OTRS newbie
Posts: 2
Joined: 11 Oct 2018, 09:09
OTRS Version?: newest

Re: error -

Post by 8lackn0va » 19 Oct 2018, 09:10


i have a fix for this Issue.

I Think you have a change in the sendmail, mailx services. The IP adress has change.

Be sure you have globaly change the right IP or nameserver from the right exchange server.
Then you have to reconfigure the sendmail, or/and the mailx kernel!!

in Shel:
cd /etc/ && m4 > /etc/ && make -C /etc/mail

Restart your OTRS server, now are the error logs are clear.

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