Hi All,
follow this link https://blog.otrs.com/2010/09/26/keep-a ... customers/, I created new custom widget for front agent dashboard but it does not show.
Please advise me how to solve it.
My custom widget below:
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="DashboardBackend###1800-TicketPendingContract" Required="0" Valid="1">
<Description Lang="en">Parameters for the dashboard backend 1. ...</Description>
<Group>Ticket</Group>
<SubGroup>Frontend::Agent::Dashboard</SubGroup>
<Setting>
<Hash>
<Item Key="Module">Kernel::Output::HTML::DashboardTicketGeneric</Item>
<Item Key="Title">Tickets Pending Update/Provide Document</Item>
<Item Key="Description">Tickets which need to be updated/Provided Contract!</Item>
<Item Key="Attributes">States=Pending Contracts;StateType=pending reminder;SortBy=PendingTime;OrderBy=Down</Item>
<Item Key="Filter">Locked</Item>
<Item Key="Time">Age</Item>
<Item Key="Limit">25</Item>
<Item Key="Permission">rw</Item>
<Item Key="Block">ContentLarge</Item>
<Item Key="Group"></Item>
<Item Key="Default">1</Item>
<Item Key="CacheTTLLocal">0.5</Item>
<Item Key="DefaultColumns">
<Hash>
<Item Key="Age">2</Item>
<Item Key="Changed">1</Item>
<Item Key="Created">1</Item>
<Item Key="CustomerCompanyName">1</Item>
<Item Key="CustomerID">1</Item>
<Item Key="CustomerName">1</Item>
<Item Key="CustomerUserID">1</Item>
<Item Key="EscalationResponseTime">1</Item>
<Item Key="EscalationSolutionTime">1</Item>
<Item Key="EscalationTime">1</Item>
<Item Key="EscalationUpdateTime">1</Item>
<Item Key="TicketNumber">2</Item>
<Item Key="Lock">1</Item>
<Item Key="Owner">1</Item>
<Item Key="PendingTime">1</Item>
<Item Key="Queue">1</Item>
<Item Key="Responsible">1</Item>
<Item Key="Priority">1</Item>
<Item Key="Service">1</Item>
<Item Key="State">1</Item>
<Item Key="SLA">1</Item>
<Item Key="Title">2</Item>
<Item Key="Type">1</Item>
</Hash>
</Item>
</Hash>
</Setting>
</ConfigItem>
</otrs_config>
Regards,
Bgone
New Custom Widget on Agent Dashboard
Moderator: crythias
-
- Znuny superhero
- Posts: 888
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: New Custom Widget on Agent Dashboard
Hello Bgone,
try:
Emin
try:
Best regards<Item Key="Module">Kernel::Output::HTML::Dashboard::TicketGeneric</Item>
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
-
- Znuny superhero
- Posts: 888
- Joined: 15 Dec 2016, 15:13
- Znuny Version: All
- Real Name: Emin
- Company: Efflux GmbH
- Contact:
Re: New Custom Widget on Agent Dashboard
Hello Bgone,
check the webserver log, delete the cache, rebuild the config, and double check that the widget is enabled in the dashboard settings.
Best regards
Emin
check the webserver log, delete the cache, rebuild the config, and double check that the widget is enabled in the dashboard settings.
Best regards
Emin
Professional OTRS, Znuny & OTOBO services: efflux.de | efflux.de/en/
Free and premium add-ons: German | English
Free and premium add-ons: German | English
Re: New Custom Widget on Agent Dashboard
Hi Emin,
Thank you so much, now it work
- before I rebuild config then delete the cache
- now I delete the cache then rebuild config as your suggestion