Write DynamicField-Values from child to parent

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Vroon89
Znuny newbie
Posts: 1
Joined: 16 Aug 2018, 20:27
Znuny Version: 6.0.9

Write DynamicField-Values from child to parent

Post by Vroon89 »

Dear otterhub community,

i am fairly new to otrs and "discovered" processmanagement a while ago.
Now i was asked to create a process with parallel actions which shall be worked on by different people.
After a lot of googling i think creating tickets as child tickets and asign them to a certain queue is the way to go. (Correct me, if i am wrong)

Now the question:
Is there a way to automatically change the DynamicFields of the parent-ticket to the same values as in the child-ticket?
I thought about maybe creating an event which changes DynamicFields but i cannot select "parent-ticket" or something like that.

I would appreciate your help and hints very much. Thanks in advance, Vroon89
root
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Joined: 18 Dec 2007, 12:23
Znuny Version: Znuny and Znuny LTS
Real Name: Roy Kaldung
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Re: Write DynamicField-Values from child to parent

Post by root »

Hi,

So far I only know a commercial addon that changes dynamic fields of another ticket (within process management) within a transition action (not automatically)

But a custom event module should solve this too and should not be too hard to implement.

- Roy
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