Hello Team,
Am failing to access the otrs index and customer interface as the system returns an error "internal server error 500".
Have chaecked the apache error log and this is what i can see
Message: Invalid value for TimeZone: Africa/Kampala.
ERROR: OTRS-CGI-19 Perl: 5.16.3 OS: linux Time: Wed Aug 15 11:20:45 2018
Message: Error creating DateTime object.
Traceback (5159):
Module: Kernel::System::DateTime::_CPANDateTimeObjectCreate Line: 1800
Module: Kernel::System::DateTime::new Line: 140
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 306
Module: Kernel::System::ObjectManager::Create Line: 241
Module: Kernel::System::AuthSession::DB::CheckSessionID Line: 97
Module: Kernel::System::AuthSession::CheckSessionID Line: 89
Module: Kernel::System::Web::InterfaceAgent::Run Line: 823
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Internal server error 500
Moderator: crythias
-
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: Internal server error 500
Please check the Installation Documentation and run the bin/otrs.CheckModules.pl scriopt. Also check the Apache error log
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: Internal server error 500
Below are the only missing modules after running the checkmodules script
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'yum install "perl(DBD::Pg)"' (optional - Required to connect to a PostgreSQL database.)
o Digest::SHA......................ok (v5.85)
o Encode::HanExtra.................Not installed! Use: 'yum install "perl(Encode::HanExtra)"' (optional - Required to handle mails with several Chinese character sets.)
Message: Invalid value for TimeZone: Africa/Kampala.
ERROR: OTRS-CGI-19 Perl: 5.16.3 OS: linux Time: Wed Aug 15 11:20:45 2018
Message: Error creating DateTime object.
Traceback (5159):
Module: Kernel::System::DateTime::_CPANDateTimeObjectCreate Line: 1800
Module: Kernel::System::DateTime::new Line: 140
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 306
Module: Kernel::System::ObjectManager::Create Line: 241
Module: Kernel::System::AuthSession::DB::CheckSessionID Line: 97
Module: Kernel::System::AuthSession::CheckSessionID Line: 89
Module: Kernel::System::Web::InterfaceAgent::Run Line: 823
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Top
o DBD::ODBC........................Not installed! (optional - Required to connect to a MS-SQL database.)
o DBD::Oracle......................Not installed! (optional - Required to connect to a Oracle database.)
o DBD::Pg..........................Not installed! Use: 'yum install "perl(DBD::Pg)"' (optional - Required to connect to a PostgreSQL database.)
o Digest::SHA......................ok (v5.85)
o Encode::HanExtra.................Not installed! Use: 'yum install "perl(Encode::HanExtra)"' (optional - Required to handle mails with several Chinese character sets.)
Message: Invalid value for TimeZone: Africa/Kampala.
ERROR: OTRS-CGI-19 Perl: 5.16.3 OS: linux Time: Wed Aug 15 11:20:45 2018
Message: Error creating DateTime object.
Traceback (5159):
Module: Kernel::System::DateTime::_CPANDateTimeObjectCreate Line: 1800
Module: Kernel::System::DateTime::new Line: 140
Module: Kernel::System::ObjectManager::_ObjectBuild Line: 306
Module: Kernel::System::ObjectManager::Create Line: 241
Module: Kernel::System::AuthSession::DB::CheckSessionID Line: 97
Module: Kernel::System::AuthSession::CheckSessionID Line: 89
Module: Kernel::System::Web::InterfaceAgent::Run Line: 823
Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler Line: 40
Module: (eval) (v1.99) Line: 207
Module: ModPerl::RegistryCooker::run (v1.99) Line: 207
Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173
Module: ModPerl::Registry::handler (v1.99) Line: 32
Top
Re: Internal server error 500
It seems that the DateTime Object is missing in your PERL installation
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
-
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: Internal server error 500
The datetime modules shows ok when runnin the checkmodules script
The system had been working fine until i updated my centos using the yum update command
The system had been working fine until i updated my centos using the yum update command
-
- Administrator
- Posts: 3957
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
- Company: Znuny
- Contact:
Re: Internal server error 500
Hi,
If Perl was updated you should restart httpd and the OTRS daemon
- Roy
If Perl was updated you should restart httpd and the OTRS daemon
- Roy
Znuny and Znuny LTS running on CentOS / RHEL / Debian / SLES / MySQL / PostgreSQL / Oracle / OpenLDAP / Active Directory / SSO
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?
-
- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: Internal server error 500
I have restart httpd and daemon but issue persists