Hello team,
Please advise on how i can set escalation notification to agents when tickets escalate or sending them reminders when tickets are about to escalate. I have set the ticket escalation notification but they are not working
OTRS 6 escalation notification by email
Moderator: crythias
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- Znuny newbie
- Posts: 28
- Joined: 19 Feb 2018, 14:04
- Znuny Version: OTRS VERSION 6
- Real Name: Denis Kalega
- Company: BRAC Finace Ltd
Re: OTRS 6 escalation notification by email
Have you checked the agent configuration of the notifications? Because there is a option of what eventes you want to be notificated.
Greetings
Greetings