OTRS 6 escalation notification by email

Moderator: crythias

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Mazowinski
Znuny newbie
Posts: 28
Joined: 19 Feb 2018, 14:04
Znuny Version: OTRS VERSION 6
Real Name: Denis Kalega
Company: BRAC Finace Ltd

OTRS 6 escalation notification by email

Post by Mazowinski »

Hello team,

Please advise on how i can set escalation notification to agents when tickets escalate or sending them reminders when tickets are about to escalate. I have set the ticket escalation notification but they are not working
fcasal
Znuny wizard
Posts: 336
Joined: 21 Apr 2014, 16:14
Znuny Version: 6.0.18

Re: OTRS 6 escalation notification by email

Post by fcasal »

Have you checked the agent configuration of the notifications? Because there is a option of what eventes you want to be notificated.

Greetings
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