Email tickets accepted only from registered users

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gibit
Znuny newbie
Posts: 8
Joined: 29 Oct 2017, 21:07
Znuny Version: OTRS5
Real Name: Gibit

Email tickets accepted only from registered users

Post by gibit »

Hello,
can anybody help me in achieving this ? I want only users already present in the system to be able to open tickets via email.
I mean, if the administrator has already created an account for the customer than his email is accepted and a ticket opened.
If OTRS canno find any corresponding email in the registered users then the email is rejected with an automatic reply

I'm running OTRS 6

Any help will be really appreciated

Gibit
gibit
Znuny newbie
Posts: 8
Joined: 29 Oct 2017, 21:07
Znuny Version: OTRS5
Real Name: Gibit

Re: Email tickets accepted only from registered users

Post by gibit »

Any advice on this ?
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