How to update the Update Refresh time <2 min

[akshattandon]

Hi All,

We are new to OTRS and have business-critical SLA's any ticket created in OTRS needs to be responded back within minutes,
But the minimalistic time in OTRS is 2 min.

Personal Preferences -->Mislanellous -->Overview Refresh Time ( Attached screenshot )

Is there any way we can refresh that time to less than 2 min say eg to 1 min ?

[root]

Hi Akshat,

put the xml into Kernel/Config/Files/XML/MyPreferences.xml

Code: Select all

<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Config">
    <Setting Name="PreferencesGroups###RefreshTime" Required="0" Valid="1">
        <Description Translatable="1">Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
        <Navigation>Frontend::Agent::View::Preferences</Navigation>
        <Value>
            <Hash>
                <Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
                <Item Key="PreferenceGroup">Miscellaneous</Item>
                <Item Key="Label" Translatable="1">Overview Refresh Time</Item>
                <Item Key="Desc" Translatable="1">If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.</Item>
                <Item Key="Key" Translatable="1"></Item>
                <Item Key="Data">
                    <Hash>
                        <Item Key="0" Translatable="1">off</Item>
                        <Item Key="1" Translatable="1"> 1 minute</Item>
                        <Item Key="2" Translatable="1"> 2 minutes</Item>
                        <Item Key="5" Translatable="1"> 5 minutes</Item>
                        <Item Key="7" Translatable="1"> 7 minutes</Item>
                        <Item Key="10" Translatable="1">10 minutes</Item>
                        <Item Key="15" Translatable="1">15 minutes</Item>
                    </Hash>
                </Item>
                <Item Key="DataSelected">0</Item>
                <Item Key="PrefKey">UserRefreshTime</Item>
                <Item Key="Prio">2000</Item>
                <Item Key="Active">1</Item>
            </Hash>
        </Value>
    </Setting>
</otrs_config>

and run (as OTRS user) the following command:

Code: Select all

bin/otrs.Console.pl Maint::Config::Rebuild

Still untested but should work.

- Roy