Hi All,
We are new to OTRS and have business-critical SLA's any ticket created in OTRS needs to be responded back within minutes,
But the minimalistic time in OTRS is 2 min.
Personal Preferences -->Mislanellous -->Overview Refresh Time ( Attached screenshot )
Is there any way we can refresh that time to less than 2 min say eg to 1 min ?
How to update the Update Refresh time <2 min
Moderator: crythias
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- Znuny newbie
- Posts: 20
- Joined: 15 May 2018, 08:03
- Znuny Version: 6.0.5
- Real Name: Akshat
- Company: None
How to update the Update Refresh time <2 min
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- Administrator
- Posts: 3968
- Joined: 18 Dec 2007, 12:23
- Znuny Version: Znuny and Znuny LTS
- Real Name: Roy Kaldung
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Re: How to update the Update Refresh time <2 min
Hi Akshat,
put the xml into Kernel/Config/Files/XML/MyPreferences.xml
and run (as OTRS user) the following command:
Still untested but should work.
- Roy
put the xml into Kernel/Config/Files/XML/MyPreferences.xml
Code: Select all
<?xml version="1.0" encoding="utf-8"?>
<otrs_config version="2.0" init="Config">
<Setting Name="PreferencesGroups###RefreshTime" Required="0" Valid="1">
<Description Translatable="1">Parameters for the RefreshTime object in the preference view of the agent interface. Please note: setting 'Active' to 0 will only prevent agents from editing settings of this group in their personal preferences, but will still allow administrators to edit the settings of another user's behalf. Use 'PreferenceGroup' to control in which area these settings should be shown in the user interface.</Description>
<Navigation>Frontend::Agent::View::Preferences</Navigation>
<Value>
<Hash>
<Item Key="Module">Kernel::Output::HTML::Preferences::Generic</Item>
<Item Key="PreferenceGroup">Miscellaneous</Item>
<Item Key="Label" Translatable="1">Overview Refresh Time</Item>
<Item Key="Desc" Translatable="1">If enabled, the different overviews (Dashboard, LockedView, QueueView) will automatically refresh after the specified time.</Item>
<Item Key="Key" Translatable="1"></Item>
<Item Key="Data">
<Hash>
<Item Key="0" Translatable="1">off</Item>
<Item Key="1" Translatable="1"> 1 minute</Item>
<Item Key="2" Translatable="1"> 2 minutes</Item>
<Item Key="5" Translatable="1"> 5 minutes</Item>
<Item Key="7" Translatable="1"> 7 minutes</Item>
<Item Key="10" Translatable="1">10 minutes</Item>
<Item Key="15" Translatable="1">15 minutes</Item>
</Hash>
</Item>
<Item Key="DataSelected">0</Item>
<Item Key="PrefKey">UserRefreshTime</Item>
<Item Key="Prio">2000</Item>
<Item Key="Active">1</Item>
</Hash>
</Value>
</Setting>
</otrs_config>
Code: Select all
bin/otrs.Console.pl Maint::Config::Rebuild
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?