CommunicationChannel setting in Article field for Activity Dialog

Moderator: crythias

Post Reply
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

CommunicationChannel setting in Article field for Activity Dialog

Post by Giulio Soleni »

Hello,
I noticed that on my system (OTRS 6.0.8) when I define an Article field for an Activity Dialog of a Process Ticket, the only available options for CommunicationChannel are OTRS and Phone, while it is not possible to select also Email channel...
set_article.png
On the other hand if I export the process and I edit directly the yml file setting the CommunicationChannel to Email, and then I import back the process with the edited configuration, the article is actually created with Communication Channel set as Email.

Is that an expected behavior?

thank you in advance,
Giulio
You do not have the required permissions to view the files attached to this post.
Last edited by Giulio Soleni on 30 Jul 2018, 19:45, edited 1 time in total.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
jojo
Znuny guru
Posts: 15019
Joined: 26 Jan 2007, 14:50
Znuny Version: Git Master
Contact:

Re: CommunicationChannel setting in Article filed for Activity Dialog

Post by jojo »

Sending E-Mails via this way only works in OTRS not in ((OTRS Community Edition))
"Production": OTRS™ 8, OTRS™ 7, STORM powered by OTRS
"Testing": ((OTRS Community Edition)) and git Master

Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com
Giulio Soleni
Znuny wizard
Posts: 392
Joined: 30 Dec 2010, 14:35
Znuny Version: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: CommunicationChannel setting in Article field for Activity Dialog

Post by Giulio Soleni »

Ok.
thank you, jojo
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.
Post Reply