CommunicationChannel setting in Article field for Activity Dialog

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Giulio Soleni
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Posts: 391
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

CommunicationChannel setting in Article field for Activity Dialog

Post by Giulio Soleni » 30 Jul 2018, 15:41

Hello,
I noticed that on my system (OTRS 6.0.8) when I define an Article field for an Activity Dialog of a Process Ticket, the only available options for CommunicationChannel are OTRS and Phone, while it is not possible to select also Email channel...
set_article.png
On the other hand if I export the process and I edit directly the yml file setting the CommunicationChannel to Email, and then I import back the process with the edited configuration, the article is actually created with Communication Channel set as Email.

Is that an expected behavior?

thank you in advance,
Giulio
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Last edited by Giulio Soleni on 30 Jul 2018, 19:45, edited 1 time in total.
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

jojo
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Re: CommunicationChannel setting in Article filed for Activity Dialog

Post by jojo » 30 Jul 2018, 17:44

Sending E-Mails via this way only works in OTRS not in ((OTRS Community Edition))
"Production": OTRS™ 6, STORM powered by OTRS
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Giulio Soleni
OTRS superhero
Posts: 391
Joined: 30 Dec 2010, 14:35
OTRS Version?: 6.0.x and 5.0.x
Real Name: Giulio Soleni
Company: IKS srl

Re: CommunicationChannel setting in Article field for Activity Dialog

Post by Giulio Soleni » 30 Jul 2018, 19:46

Ok.
thank you, jojo
OTRS 6.0.x on CentOS 7.x with MariaDB 10.2.x database connected to an Active Directory for Agents and Customers.
ITSM and FAQ modules installed.

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