OTRS security audit log

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geri
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Joined: 10 Jan 2015, 11:22
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OTRS security audit log

Post by geri »

What is the best way to generate audit trail like logs from OTRS 6? I need to log both agent and and user activities especially the admin ectivities.
Are there any addons?
jojo
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Re: OTRS security audit log

Post by jojo »

OTRS does provide an audit log for system configuration, the ((OTRS Community Edition)) does not
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vincentdelapaz
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Re: OTRS security audit log

Post by vincentdelapaz »

Good day, I'm finding my self in the same scenario, where we need to produce an audit trail of all users and admins activities, sir Jojo, mentioned above that
jojo wrote: 30 Jul 2018, 14:30 OTRS does provide an audit log for system configuration, the ((OTRS Community Edition)) does not
I'm wondering if upgrading to the Business Solution, would be possible to generate the audit logs/trails of the users especially the admins?
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